FAQs

If you don’t find the questions or answers you are looking, for please contact us.

Q.  How can I order flowers?

A.   You can order your flowers by looking through our available designs and choose the arrangement, bouquet or tribute that you would like to purchase.

Hand-tied roses and plants are only available by contacting us first, as availability and prices vary throughout the year.

Q.  What are your prices?

A.    Please see our prices page for more details

Q.  Where do you deliver?

A.    Please see our delivery page for more details

Q.  What are your delivery charges?

A.    Please see our delivery page for more details.

Q.  Which payment methods can I use?

A.    We accept all major debit and credit cards.

Q.  When does payment need to be made?

A.   We require payment in full before we can deliver the flowers for you.

Q.  Can I order by phone?

A.    Of course! If you prefer to order by phone please call our shop direct on 01622 685849 and one of our florists will gladly assist you in placing your order. Alternately you can email us or use our contact form with any questions or queries, and we will get back to you as soon as we can.

Q.  What happens if the recipient is not at home when the delivery is made?

A.    Should your recipient not be at home at the time of delivery our driver will try to leave with a neighbour or if not possible return the flowers to the shop, but will leave a calling card with contact details in order for your recipient to arrange a redelivery or collection.

Q.  How do I care for my flowers?

A.    Before placing the Cut flowers in a vase/container you must cut each stem of  flower with a sharp knife and remove about 2-3 cms from the end. Cutting with a knife as opposed to secateurs or scissors will create a larger area ensuring maximum uptake of water. It is also a good idea to remove any leaves, which will be below the water before placing in a vase as they will rot in the water.

Vases/Containers -It is very important that the flowers are placed into a clean vase to prevent any bacteria affecting the flowers. Gerberas in particularly last longer when placed in a clean container.

Water – You may be surprised at the amount of water that flowers require to remain healthy. Add luke warm water to a vase/container as opposed to cold water from the tap. Keep the water topped up every 2-3 days should be sufficient. If you have used flower food do not throw the water away, just add to the existing water.

If you receive a gift where the flowers have been arranged in foam (oasis) you can keep the arrangement fresh by adding water to the oasis daily but be careful not to add too much or you make create some spillage. Place the arrangement on a place mat to ensure protect the underlying surface.

Your flowers may be delivered in an Aqua pack Handtied  , you can leave them in the “water Bag” for a couple of days but they will last best if taken out of the wrap and placed in a vase (follow instructions for cut flower above) Take care to drain the water out first over the sink!

Flowers will last longer if they are displayed away from direct sunlight, draughty areas and away from central heating !! (However if you want the flowers to open up quickly then placing the flowers in a warm room will speed this process up).